Privacy Policy

tbajee 38 collects personal information from players through several channels: directly when you register an account or interact with our support team, automatically through your use of the platform, and occasionally from third-party service providers who assist in delivering our services.

1.1 Information You Provide Directly

When you register a tbajee 38 account, make a deposit, request a withdrawal, complete KYC verification, or contact our support team, you may provide the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, nationality.
• Contact data: Email address, mobile phone number, and residential address (city, district, division within Bangladesh).
• Identity documents: Copies of your Bangladesh National Identity Card (NID), passport, or birth certificate, submitted for KYC verification purposes.
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay, SureCash) and, where applicable, card details (card type, last four digits) used for deposits and withdrawals. Full card numbers are handled exclusively by the payment processor and are not stored by tbajee 38.
• Account credentials: Your chosen username and a hashed (never plain-text) version of your password.
• Support communications: Any information you provide when contacting our support team via email or live chat, including the content of your messages and any attachments you share.

1.2 Information Collected Automatically

When you access and use the tbajee 38 platform, our systems automatically record the following technical and behavioural information:

• Device and technical data: IP address, device type (mobile or desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, betting history, session duration, login timestamps, and feature interactions.
• Transaction data: Deposit amounts, withdrawal requests, bonus claims, wagering activity, and account balance history.
• Cookie and tracking data: Information collected through cookies, web beacons, and similar technologies, as described in Section 4 of this policy.
• Location data: Approximate geographic location derived from your IP address, used to comply with geo-restriction obligations and to tailor certain promotions to Bangladeshi players.

1.3 Information from Third Parties

In certain circumstances, tbajee 38 may receive personal information about you from third-party sources, including:

• Payment providers: bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard may share transaction confirmation data and, where required by their fraud prevention processes, additional identity signals.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other integrated studios may share session-level data related to your gameplay activity on their platforms.
• Fraud and compliance services: Third-party identity verification and anti-fraud partners may provide risk scores or identity confirmation signals used in our KYC and account security processes.

tbajee 38 uses the personal data we collect for the following purposes. In each case, we have identified the legal basis on which we rely to process your data.

Purpose	Data Categories Used	Legal Basis
Creating and managing your tbajee 38 account	Identity data, contact data, account credentials	Performance of contract
Processing deposits and withdrawals	Financial data, identity data, transaction data	Performance of contract
KYC identity and age verification	Identity documents, identity data, date of birth	Legal obligation
Fraud prevention and security monitoring	Device data, usage data, transaction data, IP address	Legitimate interest
Anti-money laundering (AML) monitoring	Transaction data, financial data, identity data	Legal obligation
Customer support and dispute resolution	Support communications, account data, transaction data	Performance of contract
Sending promotional communications	Contact data, usage data	Consent (you may opt out at any time)
Platform analytics and service improvement	Usage data, cookie data, device data	Legitimate interest
Responsible gaming monitoring	Usage data, transaction data, self-exclusion records	Legal obligation / legitimate interest
Compliance with legal or regulatory requests	Any category as required by applicable authority	Legal obligation

2.1 Marketing Communications

Where you have provided consent, tbajee 38 may send you promotional communications by email or SMS, including information about new games, seasonal promotions (such as BPL cricket offers, Eid special bonuses, or Pohela Boishakh promotions), deposit match offers, and loyalty rewards. You may withdraw your consent and opt out of marketing communications at any time by contacting support at [email protected] or by using the unsubscribe mechanism included in any marketing message. Opting out of marketing communications does not affect your ability to receive transactional or account-related messages, which are sent as a necessary part of managing your account.

2.2 Automated Decision-Making

tbajee 38 may use automated systems to assess account risk, detect patterns consistent with problem gambling, identify suspicious transaction activity, or flag accounts for review. Where an automated process results in a material decision affecting your account (such as a withdrawal hold or account restriction), you have the right to request human review of that decision by contacting our support team.

tbajee 38 does not sell your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform.

3.1 Payment Service Providers

To process deposits and withdrawals, tbajee 38 shares necessary transactional and identity data with payment service providers including bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. Each payment provider operates under its own privacy policy and data processing terms. tbajee 38 shares only the minimum data required to complete the requested transaction.

3.2 Game and Platform Technology Providers

The games available on tbajee 38 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. To deliver these games, session-level data (such as player ID, bet amounts, and game results) is shared with the relevant provider. Game providers are contractually required to process this data solely for the purpose of delivering the game service and are prohibited from using it for their own marketing or any other purpose not authorised by tbajee 38.

3.3 Identity Verification and Compliance Partners

tbajee 38 works with specialist KYC and anti-fraud technology partners to verify player identities and monitor for suspicious activity. These partners may process your identity documents and personal data on our behalf, under strict data processing agreements that limit their use of your data to the specific services they provide to tbajee 38.

3.4 Legal and Regulatory Disclosures

tbajee 38 may disclose personal data to government authorities, law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, a valid court order, or a lawful regulatory instruction. In such cases, tbajee 38 will disclose only the data specifically required and will, where legally permissible, notify the affected player that a disclosure request has been received.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tbajee 38's business, personal data held by tbajee 38 may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and any material change to the applicable privacy terms that results from it.

tbajee 38 uses cookies and similar tracking technologies (including web beacons and local storage) on its platform. This section explains what these technologies are, why we use them, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website or web application. They allow the platform to recognise your device across sessions, remember your preferences, and collect information about how you interact with the site. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (remaining on your device for a defined period).

4.2 Categories of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Required for the platform to function — login session management, security tokens, and fraud prevention.	No — disabling these will prevent the platform from working correctly.
Functional	Remember your language preferences, display settings, and last-visited game categories.	Yes — though disabling may reduce personalisation.
Analytics	Collect anonymised data on how players navigate the platform, which games are most popular, and where technical errors occur.	Yes — opt out via browser settings or our analytics opt-out tool.
Marketing	Track interaction with promotional content and help us deliver relevant offers (e.g., BPL season bonuses, Eid promotions) to players who have consented to marketing.	Yes — opt out via browser settings or by withdrawing marketing consent.

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies from your device. Please note that disabling strictly necessary cookies will impair the functionality of the tbajee 38 platform. Instructions for managing cookies in common browsers are available from the browser developer's support documentation. You may also manage analytics tracking preferences by adjusting your account settings within the tbajee 38 platform.

tbajee 38 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and the tbajee 38 platform is encrypted using industry-standard SSL/TLS protocols. Our platform uses HTTPS exclusively.
• Password hashing: Account passwords are stored only in hashed form using a modern cryptographic hashing algorithm. tbajee 38 staff cannot view your password in plain text.
• Access controls: Access to systems containing personal data is restricted on a need-to-know basis. All staff with access to player data undergo background checks and receive data protection training.
• Firewall and intrusion detection: The tbajee 38 platform is protected by firewall systems and continuous intrusion detection monitoring. Suspicious access attempts are flagged and investigated promptly.
• KYC document storage: Identity documents submitted for verification are stored in encrypted, access-controlled storage environments and are accessible only to authorised compliance personnel.

5.2 Your Responsibility

While tbajee 38 takes all reasonable steps to protect your personal data, you also play an important role in keeping your account secure. You should choose a strong, unique password for your tbajee 38 account, never share your login credentials with any other person, log out of your account when using a shared or public device, and contact support immediately at [email protected] if you suspect any unauthorised access to your account.

5.3 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, tbajee 38 will notify affected players without undue delay, providing information about the nature of the breach, the data categories affected, and the steps being taken to address it. tbajee 38 will also take all reasonable steps to contain the breach and prevent recurrence.

tbajee 38 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	AML / KYC regulatory obligation
KYC identity documents	Duration of account + 5 years after closure	Identity verification and legal compliance
Transaction and financial records	7 years from date of transaction	Financial record-keeping and audit requirements
Betting and gaming history	5 years from date of activity	Dispute resolution and responsible gaming monitoring
Support communications	3 years from last interaction	Customer service quality and dispute evidence
Self-exclusion records	Indefinite (or as required by applicable rules)	Preventing re-registration by excluded players
Marketing consent records	Until consent is withdrawn + 1 year	Demonstrating lawful basis for marketing
Analytics and usage data	Up to 24 months (anonymised thereafter)	Platform performance analysis

When personal data is no longer required and the applicable retention period has expired, tbajee 38 will securely delete or irreversibly anonymise the data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and research purposes.

As a player on the tbajee 38 platform, you have the following rights in respect of your personal data. These rights may be subject to certain limitations where tbajee 38 has a legal obligation to retain or process data, or where exercising a right would adversely affect the rights of other individuals.

7.1 Right of Access

You have the right to request a copy of the personal data tbajee 38 holds about you, together with information about how it is being used. We will respond to valid access requests within 30 days. In most cases, this service is provided free of charge; however, tbajee 38 reserves the right to charge a reasonable administrative fee for repetitive or excessive requests.

7.2 Right to Rectification

If any personal data tbajee 38 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain data categories (such as your registered name or date of birth), tbajee 38 may require you to submit supporting documentation before making the correction, in order to maintain the accuracy and integrity of KYC records.

7.3 Right to Erasure

You may request that tbajee 38 delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw consent and there is no other lawful basis for continued processing. Please note that tbajee 38 cannot delete data that it is legally required to retain (such as transaction records and KYC documentation) for the periods set out in Section 6. Erasure requests relating to self-exclusion records will not be fulfilled, as these records are maintained to protect your own interests.

7.4 Right to Restrict Processing

You may request that tbajee 38 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved. During a restriction period, tbajee 38 will continue to store the data but will not actively process it except for limited purposes such as legal claims.

7.5 Right to Object

You have the right to object to the processing of your personal data where tbajee 38 relies on legitimate interest as the legal basis for processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

7.6 Right to Data Portability

Where tbajee 38 processes your personal data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format. This right applies to data you have directly provided to tbajee 38 (such as your account registration details and transaction history).

7.7 Exercising Your Rights

To exercise any of the rights described above, please contact the tbajee 38 data protection team by email at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and provide a full response within 30 days. We may need to verify your identity before processing your request.

tbajee 38 reviews this Privacy Policy on a regular basis to ensure it remains accurate, up to date, and reflective of our current data processing practices. The effective date shown at the top of this page reflects the date of the most recent review.

8.1 Policy Updates

When material changes are made to this Privacy Policy — for example, changes that affect the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — tbajee 38 will notify registered players by posting a notice on the platform or by sending an email to the address associated with your account. The updated policy will be published on this page with a revised effective date. Continued use of the tbajee 38 platform after the effective date of an updated policy constitutes your acceptance of the revised terms.

8.2 Contact Details

If you have any questions, concerns, or requests relating to this Privacy Policy or to tbajee 38's data processing practices more generally, you are welcome to contact us using the details below. Our support and compliance team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 2 business days during standard Bangladesh Standard Time (BST, UTC+6) operating hours.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Queries: "Privacy Policy Enquiry" or "Data Rights Request"
• Response Time: Within 2 business days for standard enquiries; within 30 days for formal data rights requests
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)